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This Privacy Policy covers Red Truck Tickets treatment of personally identifiable information that Red Truck Tickets collects when you are on the Red Truck Tickets web site ("Site"). If you choose to visit sites of other parties by clicking on the links we provide, this policy does not cover the treatment of personally identifiable information that may be collected by those web sites ("Third-Party Sites").

Information Collection and Use
Red Truck Tickets collects personally identifiable information including name, address, email address, phone number, ticket type, and event information when you register for an account or purchase products or services. Red Truck Tickets also collects information from your browser including browser type, browser version, browser settings, operating system, pages visited, your IP Address, and Cookies. Red Truck Tickets uses the above collected information for general purposes such as allowing you to add products and services to your shopping cart, tailoring the content within the Site to match your interests, and ensuring that the site continues to operate properly with commonly used operating systems and browsers.

Red Truck Tickets also uses this information to send you information, offers and other promotional materials from Red Truck Tickets and selected third parties. You may opt out of receiving information directly from Red Truck Tickets by using the contact information above.

The Red Truck Tickets Site has security measures in place to protect the information under our control. We use secure socket layer (SSL) technology to protect the security of commerce transactions. We encrypt your personal and financial information as it travels over the Internet. We do not store any credit card information for the protection of our consumers.

Your financial information is used for the sole purpose processing or refunding the transactions which take place on the Red Truck Tickets system. By making a purchase, or engaging in any other kind of activity that uses financial information, you consent to our providing your financial information to third parties including the credit card companies and banking institutions used to process the transaction. We may also we may share your financial information with applicable Contracted Clients (venues/promoters/team owners/organizations that contract directly with Red Truck Tickets for ticketing services), primarily for facilitating "will call" ticket pick up, dispute resolution, refunds, and customer service at the event venue on the date of the event.

Children under the age of 13 are prohibited from submitting personal information to Red Truck Tickets. Federal Law prohibits web sites from collecting and/or distributing personal information from children without parental consent. At this time, Red Truck Tickets has no effective means to obtain and track parental consent. Therefore, Red Truck Tickets must prohibit the submission of personal information from children under the age of 13.

Information Sharing and Disclosure
The act of purchasing a ticket, completing a registration form, on Red Truck Tickets, automatically grants Red Truck Tickets the right to share your personal information with our Contracted Clients (venues/promoters/team owners/organizations that contract directly with Red Truck Tickets for ticketing services) in association with the concert, game or other event you are purchasing a ticket(s) for. The opportunity to opt-out, or not to consent to our sharing of your personal information with them is not available at this time. Contracted Clients may use your personal information in accordance with their own privacy policies, and may consequently use your personal information to contact you and may share your personal information with others. You will need to contact those Contracted Clients to instruct them directly regarding your preferences for the use of your personal information by them. You may contact Red Truck Tickets to request the Contracted Client's contact information.

Red Truck Tickets does not share, sell or rent any of your information with parties other than Contracted Clients at this time. If Red Truck Tickets changes this policy in the future changes will be posted in the area of the web site on the date they become effective and any information used or collected after that date will be subject to the policy in effect at that time. We recommend that you review this policy each time you purchase a ticket to ensure your knowledge of the current policy.

Cookies are small text files that are downloaded to your computer. Cookies cannot damage your computer. Cookies, by themselves, cannot be used to identify you. Unless you've chosen to submit personal information to Red Truck Tickets though registration or the purchase of products and/or services, Red Truck Tickets cannot identify you. Cookies are used by Red Truck Tickets to allow the smooth operation of the Site and to track your activity so that we may tailor the content of the Site to match your interests.

If an event is cancelled, ticket buyers should contact the venue where the event was to be held to receive information about how your ticket will be refunded. All service fees, convenience fees, credit card fees, and fulfillment fees are NOT REFUNDABLE in the event of a cancellation. Other than the event being cancelled, ALL SALES ARE FINAL, NO REFUNDS, NO EXCHANGES.

Delivery Policy
Different combinations of delivery methods may be offered depending on factors that include the venue where the event is to be held, how much time is left before the event starts, whether it is a holiday season and the nature of the demand for the event. Please carefully review the list of delivery methods offered during the purchase process.

USPS First Class Mail If you select “USPS First Class Mail” as your delivery method your tickets will arrive via the United States Postal Service. If your shipping address is outside the United States and Canada, please use “Will Call” or “Soft Will Call”, whichever is available. Allow at least 6 days after your order is made to receive your tickets. In some cases if the event is in the distant future tickets may not be mailed out until just before the event. If you don't receive your tickets within 2 business days of the event please contact Red Truck Tickets at 855.424.4538 for information on how to proceed.

Soft Will Call With the delivery method "Soft Will Call" you do not receive an actual ticket for the event. Upon purchase of admittance to the event your name will be put on the will call list. When you enter the venue, find the box office or ticket area and provide a valid photo ID. That will be checked against the will call list for admittance to the event. The will call list shows the name of the purchaser and the number of people to admit.

Will Call With the delivery method "Will Call" you pick your tickets up at the venue just prior to the event, (typically up to an hour before). Box office rules and hours vary so please check that events specific venue page on the web site for details as some venues allow tickets to be picked up during regular business hours. The will call list shows the name of the purchaser and the number of tickets purchased.

For “Soft Will Call” or “Will Call” will be required to present valid photo ID, driver's license or passport. Although it is not required to present your confirmation receipt, we recommend you print it off and bring it with you to the event. The box office will not allow entrance if the name on the ID does not match the name used to purchase the tickets from Red Truck Tickets or if the photo on the ID does not appear to be the photo of the person retrieving the tickets. If you want a name on the will call list for someone other than who actually placed the order, you must contact Red Truck Tickets to have us add that name to the order: 855.424.4538.